™Contact Us
We're a small UK team who've built every kit we sell. Whether it's choosing your first world, an order on its way or a missing part, choose whatever's easiest and we'll take it from there.
Where's my order?Your tracking number is in your dispatch email and your account, so you can follow your parcel straight away. Track it instantlyCall us · answered 24/7
0333 015 6933Our virtual assistant takes your details at any hour, and a member of the team follows up, usually within one working day.
Calls cost no more than a call to an 01 or 02 number and count towards your inclusive minutes.
Outside the UK? WhatsApp us
+44 7934 652872We're byChapters on WhatsApp: the easiest way to reach us from Ireland, the EU and the rest of Europe, and handy for sending photos. The team replies as soon as someone's free, usually within one working day.
Prefer to talk? Call +44 333 015 6933, answered 24/7. International call rates apply.
Other ways to reach us
Send us a message
Contacting us about an order? Add your order number and choose a reason below: it gets you to the right person faster. Missing a part from your kit? Our Missing or Damaged Parts page lists exactly what to send.
Quick help
Our chat assistant answers most questions in seconds, any time, and our team usually replies within 4–8 hours. For anything else, use the form or email us.